RETAIL OPERATIONS

• Identify training and development needs within the Retail Operations team through job analysis, appraisal feedback, personal development plans and regular consultation with business managers & HR • Partner with stores and manage the operational performance in ensuring the delivery of operational excellence and sales targets
• Define communications strategy and execute programs to deliver communications efficiency throughout the organization with a view to streamline communications structures between corporate and store teams. Regular engagement with business partners and store teams to amend and evolve the communication strategy
• Develop, implement and maintain effective operational policies, practices and strategies for the stores
• In partnership with Store Projects, conduct regular reviews of the stores, propose upgrade changes when necessary, to be consistent with the image of the company
• Establish and maintain working relationships with vendors and external parties to maximize business opportunities and long-term cooperation
• Oversee procurement operational efficiency by tracking and reporting key functional metrics to reduce expenses, and to improve effectiveness by negotiating with external vendors to secure advantageous terms for the business whilst protecting the brand ethos and outlook.
• Streamline retail operations processes and procedures and identify synergies within the markets to ensure operations are efficient and effective
• Facilitate sharing of best practices between stores by identifying new ideas
• Work closely with key stakeholders (Retail Managers, Store Managers, Buying, Planning, Marketing, HR, Finance, Client Experience, IT) to provide input on merchandise, marketing, retail operations, performance management, business planning and strategic direction so as to achieve operational targets set through to increase in store gross margins, productivity and reduction in store level variances, expenses and delivery of consistent store efficiency
• Prepare and present regular reports, budgets, spending and forecasts
• Ensure the implementation and close monitoring of internal control procedures
• Ensure the back of house at the local stores to be efficient and by regulating several rules and guidelines to support business to achieve financial goal

ELEVATING IN-STORE CLIENT EXPERIENCE

• Drive and uphold the highest level of in-store experience taking into consideration of markets maturity, cultural specificities and local competition
• Give guidance and share best practices from the markets or regions
• Partner closely with Store Managers to make decisions in the best interest of providing an elevated client experience
• Create a Retail Operations Community